We've seen how bots are making work more lightweight. Here are five real-life ways that they can make your job easier.

Bots are emerging as valuable colleagues in the workplace. They're the digital co-workers who can fix the small problems that sap productivity and cost your business money. And they're the simple solutions that make work tasks a little more magic and your workflows a little less painful. But what are they?

Untangle work with Workplace

From informing everyone about the return to the office to adopting a hybrid way of working, Workplace makes work more simple.

What is a bot?

What is a bot?

A bot is a software application designed to imitate the behaviour of humans. It can free up employees to focus their time and energy on more creative and meaningful work. The things that you actually hired them to do – not the things that get in the way.

Perhaps that's why more than 60% of UK businesses say that bots will be important to their organisation in the next five years, and why nearly a third plan to introduce them within the next 12 months.

Let's stay connected

Get the latest news and insights from the frontline of work.

By submitting this form, you agree to receive marketing-related electronic communications from Facebook, including news, events, updates and promotional emails. You may withdraw your consent and unsubscribe from such emails at any time. You also acknowledge that you have read and agree to the Workplace Privacy terms.

Off the shelf or build your own

Off the shelf or build your own

Bots within platforms such as Workplace can significantly improve workflows. And you can start with a pre-built bot or create your own depending on which solution you need.

With custom integrations, you can build bots that interact directly with people in Workplace groups and Workplace Chat. These bots can automatically post content into groups, respond to questions or like posts. They can also converse with people in real time or handle requests with structured conversation elements such as quick replies and persistent menus .

Workplace automation tools can help organisations with a range of tasks. Here are just a few:

Helping organisations onboard new starters

Starting a new job can be overwhelming and involve digesting huge amounts of information. Bots in Workplace can help the HR professional. They can access your organisation's central repository of HR information for new starters and drip feed people helpful material to ease people in systematically. Bots can also draw attention to relevant training and automatically schedule sessions for new starters.

Bots for HR

Market research company Critical Mix uses a bot called Aime to provide recruits with all the paperwork they need via Workplace Chat. If they ask for help, she can talk them through the forms.

Easing the pressure on IT help desks

IT departments can often be inundated with requests to solve problems or fix machines. So it can be a great help to offload some of the non-urgent tasks to an automated process.

An IT help desk bot can create a service ticket directly from a Workplace post. The bot will reply with a ticket number and comment back when the status has been updated or job closed. It can also manage basic support tasks such as password resets.

Enabling people to access the right HR information

Whether someone wants to know how much annual leave they've got left or what the Wi-Fi password is for the conference room, there are always questions your that organisation needs to answer.

And although your HR people can't be there 24/7 to deal with them, automated tools that handle a variety of HR tasks can be. Not only does that improve your employee experience, it also reduces emails and phone calls, and simplifies workflows within your organisation.

You can input answers to the most commonly asked HR questions into an FAQ database, allowing the bot to provide instant solutions to employees. Bots can also store policies and guidelines for easy reference.

Adding a little magic to mundane tasks

Some of the routine tasks that people have to do every day won't ever be the most enjoyable – but they don't always have to be so painful. For example, an automation can make tasks such as finding and booking time for meetings and events much more intuitive.

Bots for productivity

Workplace automation bots can schedule meetings and manage your calendar for you through Workplace Chat. Simply request a new meeting and select attendees, and the bot will check everyone's calendars to find slots with the best availability.

The bot will also send reminders or notifications nearer the time so that people won't forget to attend. If meetings are external, bots can provide directions to the event.

Which means less phone calls, better ticket closure rates and happier stakeholders.

Helping leaders take the pulse of their organisation

Bots can also be used to put some fun into the workplace and engage with people. For instance, Surveybot can conduct instant surveys through Workplace Chat and analyse responses in real time.

Hospitality developer Ennismore has an 'Ennismore Hero' bot that allows people to vote for their employee of the month in their location. The votes are then counted and displayed on Google sheets using another integration.

You may also be interested in:

Was this article helpful?
Thanks for your feedback

Recent posts

Productivity | 11-minute read

What is productivity and why does it matter?

Discover what we mean by productivity, how it's measured and how to maintain productivity as people gradually return to the workplace, post-pandemic.

Productivity | 10-minute read

Time management techniques

A detailed guide into time management techniques. What is time management and how can you improve it? Find out on this page.

Productivity | 7-minute read

How to improve your personal productivity

Anyone can become more efficient – you just need to boost your personal productivity. These tips are easy to follow and will help you achieve your goals.