Workplace for retail

Rising customer expectations have put your people in the spotlight.

Download our new Retail Insights report to discover why great brand experiences for your customers start with great work experiences for your employees.

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Join the webinar

Discover how Walmart is using Workplace by Facebook to drive engagement, improve transparency and operate as a single global organisation. Join Dan Kneeshaw, Senior Director of Global Communications, on 23 October, 11:00 PDT, as he reveals how the world's largest retailer is connecting its shops, people and processes through Workplace groups, instant messaging and video.

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Inspiring customer-centric collaboration

From frontline to back office to HQ, Workplace connects entire retail organisations so they can share, collaborate and transform the customer experience with next-generation technology.

Share your best ideas with live video

A shop's display is its signature style – and a key part of a retail brand. With live video on Workplace, store managers can share in-store displays in real time, helping great ideas go viral while getting feedback through likes and comments.

Accelerate critical information with News Feed

When it comes to important messages such as product recalls, speed matters. That's why News Feed uses advanced AI to surface critical information quickly. Shop managers will be notified immediately, and can leave a comment or even post a picture when the item is off shelves, making product recalls not just quick to action but easy to track.

Empower frontline workers with mobile

Because Workplace is designed for mobile, it can connect frontline workers who've previously been beyond the reach of traditional IT, transforming culture and productivity. When the shop front is connected to the back office on Workplace Chat, restocking is as easy as posting a photo of a product running low on shelves to instantly kick start the process.

Enable shift swapping with groups

Shift swapping is a reality for nearly every retail business. But when it happens in email or private chats, it can cause chaos for managers. With Workplace, daily or weekly rotas can be posted in a group, with staff using comments to discuss changes. The conversation happens out in the open with no more unwelcome surprises for shops.

Connect shop managers with Workplace Chat

With Workplace Chat groups, managers at different shops can create their own spaces to discuss issues such as last-minute staff or stock shortages, and instantly solve problems without having to wait for head office.

Transform training with video

Training is vital but time consuming, especially for retailers with high staff turnover or a seasonal workforce. With Workplace, it's easy to create short training videos and upload them to a group. New employees can find, watch and leave feedback, while managers can see exactly who's been viewing. You can even make in-person training available to everybody with live video – cutting down on the time and expense of multiple in-person sessions.

Inspiring customer-centric collaboration at Walmart

"Our associates have been able to build connections and collaborate better on Workplace because it just works. We love it."

- Clay Johnson, Executive Vice President & Enterprise CIO, Walmart

Inspiring customer-centric collaboration at Canadian Tire

"Our cross-Canada communications team of 15 will eliminate around 780 meeting hours a year by collaborating real time in a Workplace group instead of a weekly meeting."

- Chris Main, VP of Digital Technology, FGL Sports (a division of Canadian Tire)

Inspiring customer-centric collaboration at United Rentals

"With over 15,000 employees throughout North America, keeping our team informed and engaged is critical, and United Rentals has used Workplace to take it all to another level. It gives us pure, borderless conversations."

- Chris Hummel, Chief Marketing Officer, United Rentals, Inc.

Inspiring customer-centric collaboration at Stanley Black & Decker

"Workplace is fundamentally changing how we work at Stanley Black & Decker. We're more productive and more profitable. [It's] helping us generate revenue and create connections to better serve our customers." Jim Loree, President and CEO, Stanley Black & Decker

Join the retail revolution

Workplace has already been adopted by some of the largest and most innovative retailers in the world.

Walmart uses Workplace by Facebook
Starbucks uses Workplace by Facebook
Canadian Tire uses Workplace by Facebook
United Rentals uses Workplace by Facebook
Stanley Black & Decker uses Workplace by Facebook
Columbia Sportswear uses Workplace by Facebook
Mercado Libre uses Workplace by Facebook
Renault uses Workplace by Facebook

Hany any questions? Get in touch