Workplace for retail

Discover how Walmart is using Workplace by Facebook to drive engagement, improve transparency and operate as a single global organisation. Join Dan Kneeshaw, Senior Director of Global Communications, on 23 October, 11:00 PDT, as he reveals how the world's largest retailer is connecting its shops, people and processes through Workplace groups, instant messaging and video.

A shop's display is its signature style – and a key part of a retail brand. With live video on Workplace, store managers can share in-store displays in real time, helping great ideas go viral while getting feedback through likes and comments.

When it comes to important messages such as product recalls, speed matters. That's why News Feed uses advanced AI to surface critical information quickly. Shop managers will be notified immediately, and can leave a comment or even post a picture when the item is off shelves, making product recalls not just quick to action but easy to track.

Because Workplace is designed for mobile, it can connect frontline workers who've previously been beyond the reach of traditional IT, transforming culture and productivity. When the shop front is connected to the back office on Workplace Chat, restocking is as easy as posting a photo of a product running low on shelves to instantly kick start the process.

Shift swapping is a reality for nearly every retail business. But when it happens in email or private chats, it can cause chaos for managers. With Workplace, daily or weekly rotas can be posted in a group, with staff using comments to discuss changes. The conversation happens out in the open with no more unwelcome surprises for shops.

With Workplace Chat groups, managers at different shops can create their own spaces to discuss issues such as last-minute staff or stock shortages, and instantly solve problems without having to wait for head office.

Training is vital but time consuming, especially for retailers with high staff turnover or a seasonal workforce. With Workplace, it's easy to create short training videos and upload them to a group. New employees can find, watch and leave feedback, while managers can see exactly who's been viewing. You can even make in-person training available to everybody with live video – cutting down on the time and expense of multiple in-person sessions.