A significant proportion of frontline employees report that they receive no formal training to perform day-to-day activities for their job. This can prevent them from executing their job effectively, and can stymie their productivity and their professional growth.
Employees care about learning. 94% of employees would stay longer if their company invested in their career growth. Training programmes make your frontline workforce feel valued and help build a strong company culture. And with the high turnover rates prevalent in frontline work, training and professional growth can be critical to employee retention.
How to do it in Workplace
1. Onboard employees in groups
Onboarding groups can help new hires get up to speed quickly. You can share the right training and resources and introduce people to the social nature of Workplace so that they can engage and build connections straight away.
- Create an onboarding group and invite all new hires.
- Make a welcome post to help guide and orient new hires.
- Ask managers to create one-to-one secret groups with the new employee and use it for day-to-day interactions.
- Ask regional managers to "go live" and welcome new team members into the organisation in the first few weeks. Leaders can also welcome new hires via a Workplace post, sharing information about their role, experience and a personal story as an introduction to the team.
2. Build training experiences with Learning
The Learning feature allows group admins to curate peer-based and easy-to-consume training content that frontline employees can easily access whenever, wherever and directly from their mobile devices.
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3. Use live video to deliver training across locations
With Workplace Live, you can deliver live and interactive training to employees regardless of where they're located. Create a poll in your group before the training, encouraging employees to vote on topics they'd like to cover and to add in their own. They will also be able to ask questions and give feedback in the comments during the live video. And if anyone can't make the training, they can catch up by watching it later. The live video will automatically post in the group, so employees can access it when they have time.
To create a live training session, follow these steps:
- Create an event outlining the date, time and topics that you will cover in the training, in your group and invite all relevant employees.
- Create a poll on your group page, asking employees to vote on questions and inviting them to add their own.
- Create a live video by clicking into the Write post box and selecting Live video under More.
- When you're ready to start your live video, select Go live.
- Select End video when you've finished the training.
- The video will automatically be posted on your group page.
4. Deliver unique learning experiences with bots
Bot integrations allow you to deliver custom-designed learning to frontline employees via Workplace Chat messages on their mobile devices.
With Enboarder, an onboarding bot, you can make new employees feel welcome through interactive communications, team intro videos, virtual tours and much more. You can also get paperwork and compliance out of the way during pre-onboarding, so new hires can spend their first days focused on training for the job.
The New starter bot by the bot platform helps HR and operational teams onboard new employees quickly, build intuitive, always-on training sessions and test employee knowledge with quizzes and games.
- Help new hires get up to speed quickly by sharing onboarding information in groups.
- Allow peers to share knowledge in Learning modules that employees can access easily from their mobile devices.
- Share interactive video training sessions that employees can watch live or catch up on later.
- Automate learning with bot integrations so that employees can continuously gain knowledge and skills.