Working faster with Chat
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Stay connected to your team at any time, anywhere with Workplace Chat. Whether you're remote, frontline or working from another office, staying in touch and on top of your projects is easy. Workplace Chat lets you communicate faster, share files, save and organise messages, and much more. Learn the basics of using Workplace Chat to stay connected and get more done.
How to do it in WorkplaceDownload the Workplace Chat app
1. Download the Workplace Chat app
Download the Workplace Chat app to your mobile phone so that you can stay connected on the go.
IT admins have the option to deploy Workplace Chat application via Windows installer to all managed devices within their organisation. The application will be automatically installed the next time a user logs in to their computer. Learn how in the technical resources.
2. Get your team talking
Does your team have a Workplace group? If it doesn't, go ahead and create one. Every Workplace group with 250 members or less comes with its own chat. Pop into your team chat by clicking on the Chat tab in your group and sending a message.
3. Share files
Sharing files in Workplace Chat is simple. Just click into the files icon and select a video, image or document that you'd like to share. All the files shared in your chat are easy to find again in the Shared tab.
4. Find what you're looking for with search
Chat conversations tend to move fast, and scrolling through days of back-and-forth chat messages isn't a good use of anyone's time. Use search to easily go back and find the old messages you're looking for.
5. Stay on top of your workload
See something important in your chat group that you'd like to return to? Save the message and store it in your Saved folder. You can find all of your saved posts and messages under Saved in your Explore menu. Add saved posts and messages to collections to help you organise important content.
Ever been really busy with a certain task when someone messages you with a different request? You probably had to table that request until you had a free moment, and you might have even forgotten it completely. That's why Workplace lets you set reminders for chats you need to return to later. On desktop, simply click on the ... next to a specific chat message and select Remind me.
6. Hold meetings with video chat
Workplace Chat's video tool allows you to get connected to anyone across your organisation, no matter where they are. Every chat conversation with 50 members or less has video and voice calling capabilities. Use Workplace Chat video calls to hold meetings with your whole team. Or, jump on a quick one-to-one call with a colleague and make decisions faster. Just look for the video and voice calling icons in the top right-hand corner of your screen.
You can even connect to Workplace on Portal for a high-quality audio and video experience. Portal is a video communications hardware device with Smart Camera and Smart Sound. It allows you to feel more present while collaborating with your colleagues, regardless of distance. Visit the Portal website to learn more.
7. Remove chat messages
Mistakes can happen when moving fast in Chat. That's why Workplace makes it easy to remove a chat message within ten minutes of sending it. To ensure that this feature isn't misused, the message removal is indicated in the chat and the message can still be reported.
8. Get the pulse of your team with Surveys
Surveys are a powerful way to learn about the thoughts and concerns of people on your team. Whether you're looking to learn what worked and what didn't on a recent project, gain constructive feedback on management or learn more about your team's experience at your organisation, Surveys can help you gain insights quickly.
The Surveys feature allows system admins, content moderators and custom admin roles with the "Manage Surveys" permission to send out short, 5-question surveys to any people set in your organisation via Workplace Chat.
9. Automate workflows with bots
Workplace chat bots can automate many of your existing processes, making them more efficient and scalable than ever before. Everything from Help Desk requests, HR and benefits questions, shift swapping and onboarding can be powered by a simple bot integration
- Communicate with your team anytime, anywhere.
- Easily find what you're looking for in the Shared tab or in search.
- Hold meetings anywhere, at any time with Workplace video and audio calling.
- Stay on top of your workload by saving messages and setting message reminders.
- Recognise colleagues directly from chat with Thanks.
- Get feedback and insights from your team with Surveys.
- Streamline existing workflows and processes with chat bots.
As a telecommunications company, NBN, the National Broadband Network, is an Australian organisation run with a complex internal business language, full of acronyms, jargon and industry buzzwords. For many employees, encountering new and unfamiliar acronyms is a daily occurrence.
The internal communications team at NBN had long been looking for a solution that allows employees to easily look up internal acronyms and allows individual team members to contribute to this list on an ongoing basis.
In August 2017, NBN successfully launched Enablo's acronym bot. It's now being used by NBN employees daily to identify acronyms and jargon. And new acronyms are being added every week, with the database constantly growing. It is a simple tool that can be accessed from desktop or mobile, making it easier than ever before to look up acronyms and find answers quickly.
NBN co limited was established in 2009 to design, build and operate Australia's new fast, wholesale local access broadband network. Underpinned by a purpose to connect Australia and bridge the digital divide, NBN's key objective is to ensure that all Australians have access to fast broadband as soon as possible, at affordable prices and at the lowest cost.