Connecting a workforce throughout a global pandemic

Harris Farm Markets is devoted to helping Australians experience the joy of food. Over the past 50 years, the business has expanded to 26 stores across Australia and is home to over 2,600 employees.

Why Workplace

During the COVID-19 pandemic, it was vital for the company to deliver information quickly (and in multiple languages), bring teams together and support employees through a busy and stressful period.

Harris Farm Markets chose Workplace because it’s a mobile-first solution that’s quick to deploy, has intuitive features and can be used by employees that don’t have a corporate email address. It can also automatically translate content for a diverse workforce.


"Workplace has enabled rapid communication between teams and individuals, which has been critical in a fast-paced environment. It has also enabled us to update our teams on critical COVID-19 information through posts, chat messages and live Q and A sessions with our CEOs."

Nichol Trueman
Head of People and Culture, Harris Farm Markets


of the organisation created an account in just two business days
adoption within the first week
messages by 851 employees across 28 days

Improved communication during a critical time

Workplace posts and Live videos enabled speedy, company-wide communication around important issues like social-distancing best practices and store-based requirements, which was critical during lockdown.

Bringing people together across locations

Workplace helped employees in different parts of the country stay connected through weekly competitions and authentic storytelling. There were also campaigns around mental health, wellbeing and remote working.

Employee engagement through recognition

Harris Farm Markets uses Workplace to share individual and team achievements with the wider business through recognition posts. This is particularly important in reinforcing their culture during a challenging time.

Key features

Live Video

The most authentic way to communicate with your team.

Workplace Chat

Make quick decisions with instant messaging and video calls.

News Feed

Stay up to date with the information you care about.