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Technical Resources Centre
Need help with setting up Workplace, managing domains or other technical info? Look no further.
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From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
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Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Make sure you only give access to the right people by integrating with your current identity solutions.
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Understand the process of inviting members of your organisation to claim their accounts.
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Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
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                                    Learn about your options for allowing users access to Workplace.


                                    This guide describes Username and Password authentication in detail. Every user account that needs to sign in to Workplace must have a unique username associated with that account, and a password separate from any passwords they use on Facebook.

                                    Password Management

                                    Reset password as an admin

                                    Resetting password as an Administrator

                                    To reset account passwords, log in as an Administrator who has the permission to add and remove accounts. Once you're logged in you can complete the following steps to reset an account password:

                                    Go to the Admin Panel and navigate to the People section.

                                    Search for the user whose password you want to reset.

                                    Click the ... button and select Force Password Reset.

                                    The user will have their credentials reset and a claim email will be sent to them to set up a new password.

                                    Reset password as a user

                                    Resetting password as a user

                                    Users can reset their password by following the next steps.

                                    Go to the Settings menu and navigate to Security and Login section.

                                    Select Edit in the Change Password sub-section.

                                    Enter the current password and the new password for the account.

                                    For additional protection, a prompt will ask if you would like to review the devices that your account is logged in on.
                                    Users can only reset their own passwords if SSO is not enabled. If SSO is enabled password reset process is managed by the configured Identity Provider.
                                    Forgot your password?

                                    Forgot your password?

                                    If you forgot your Workplace password, the easiest way to reset it is:

                                    Navigate to your company's Workplace login page.

                                    Fill in your username and click Continue.

                                    Click Forgotten your password? and enter your username. Click Next.

                                    If you have a corporate email address assigned, a 6-digit code will be delivered via email to reset your account's password.

                                    If you don't have a corporate email address, administrators will be able to provide a new access code for resetting your password.
                                    Password policies

                                    Password Policies

                                    Password Length

                                    Passwords are required to be complex and at least 8 characters long. They can't contain known dictionary words or common easy-to-guess passwords.

                                    Password Retries

                                    If users enter their password incorrectly more than 20 times, they will be locked out of their account for a period of time before they can retry.

                                    Default Password

                                    There is currently no way in which Admins can set a default password for Workplace accounts.