The claim process is the process in which an invited user activates their Workplace account. Until members are invited to use Workplace, they will be unaware that they have a Workplace account. Once users have been invited, they will be able to claim their account in three different ways:
- Claim link: Unique activation link that allows a user to activate the account and set a password (this is typically used when an organisation doesn't have Single sign-on enabled but users have a corporate email address).
- Single sign-on: You'll be able to activate your account by entering your corporate credentials. Read more on Configure Single sign-on (SSO) for Workplace.
- Access code: Unique access code that allows a user to activate the account directly in the mobile application and set a username and password (this is typically used when an organisation doesn't have corporate email addresses for their users). You can read more at Manage accounts without an email address assigned.
First access to Workplace
Depending on your setting choices in Admin Panel, claimed users can be requested to complete a sequence of steps before starting to use Workplace.
Accept terms and confirm profile details
Setting a password
Members will be asked to set a password.
Selecting default groups
Members will be able to select groups to be members from a small selective pool, or by searching for a specific name. Members will be taken to News Feed and will be able to immediately start using Workplace.
Obtaining claim links for your users
You may wish to obtain a claim link in order to offer a secondary invitation method to your members. For example, you may want to deliver invitations in print format or via a company-wide SMS gateway, or you may just wish to send a personalised email merge from a manager to employees as a follow-up to the system-generated email from Workplace.
Exporting claim links allows you to distribute them one by one or en-masse alongside other members' information. Claim links can be obtained through downloading a CSV file containing an export of employee information: