Workplace plans and pricing FAQs

Get answers to frequently asked questions on Workplace's plans: Advanced and Enterprise.

Workplace is available in two plans: Advanced and Enterprise. These plans allow organisations to choose the features and level of support they need and help businesses predict costs. Workplace for Frontline is also available as an add-on to the Advanced and Enterprise plans. Workplace for Frontline makes it easier for organisations to connect their frontline employees with the rest of the business.

Workplace plans

Workplace plans

What is Workplace Advanced?

Workplace Advanced is built for connecting an entire organisation on Workplace. It contains familiar features, such as Chat, Live video, Groups and News Feed, plus additional admin controls. Workplace Advanced costs USD 4.00 per person, per month. With Workplace for Frontline, frontline employees can be connected to Workplace for just USD 1.50 per person, per month, rather than USD 4.

What is Workplace Enterprise?

Workplace Enterprise is for organisations that operate with greater levels of complexity, due to their size or industry, and need a higher level of support. It includes all the features in the Advanced plan, plus a 4-hour initial support response time SLA, priority support resolution and early access to new features. Workplace Enterprise costs USD 8.00 per person, per month. With Workplace for Frontline, frontline employees can be connected to Workplace for just USD 1.50 per person, per month, rather than USD 8.

Workplace for Frontline

Workplace for Frontline

What is Workplace for Frontline?

Frontline employees can be added to either a Workplace Advanced or Workplace Enterprise community using Workplace for Frontline.

Workplace for Frontline makes it easier to manage how frontline employees access Workplace. Admins can choose to enable conditional access management to control hourly workers' access outside working hours and disable group creation.

What is the definition of a frontline user?

Frontline employees are people whose primary role function is to work directly with customers or the general public, providing services, support and selling products, or employees directly involved in the manufacturing and distribution of products.

In order to qualify as frontline on Workplace, an employee must fall into one or more of these categories:

  • Employee is desk-free 50% of the time or more.
  • Employee is paid hourly.
  • Employee does not have a company email address

AND employee matches one of these role descriptions:

  • Customer-facing worker (sales floor, receptionist, associate, hospitality worker, air steward etc.) at any level including management
  • Backstage worker (warehouse, courier etc.) at any level, including management
  • Utilities or public service worker (police officer, waste management, electrical line repair, water supply) at any level, including management
  • Medical care staff (nursing, doctor, facilities) at any level, including management

Can I only sign up for Workplace for Frontline?

Workplace for Frontline can only be used as an add-on to Workplace Advanced or Workplace Enterprise.

How much does Workplace for Frontline cost?

Employees who use Workplace for Frontline are charged at USD 1.50 per person, per month, rather than USD 4.00 on Workplace Advanced or rather than USD 8.00 on Workplace Enterprise.

How do I add a Frontline user to my Workplace community?

The Workplace system admin can use the Frontline section of the Admin Panel to add a frontline user.

Learn more about Workplace for Frontline in the Customer Resource Centre



What does per user, per month mean?

On Workplace Advanced and Enterprise, you pay for the number of people who have been invited to claim their Workplace account (including those who have gone on to claim their accounts). You can provision an unlimited number of people to Workplace. A user becomes a billable person only once they've been invited to sign up for their Workplace account.

Learn more about the account lifecycle in the Technical resources

How does per user, per month pricing make the cost of Workplace predictable?

Workplace administrators can control how many people are invited to sign up to their Workplace account and therefore can control and predict how much Workplace will cost each month.

Will the total price that I pay for Workplace increase?

Existing customers will continue to pay USD 3.00 per monthly active user until 30 November 2020. Starting 1 December 2020, the effect of the new list prices will depend on two factors:

The first factor is the number of users who will move onto the Frontline price plan. For example, a high number of users on Frontline pricing may decrease the overall cost of Workplace as Frontline is charged at only USD 1.50 per person per month.

The second factor is the number of users who have been invited to claim their Workplace account (as this will be the new billing metric). For example, if a community has invited a high number of users to claim their account, but only has a low number of monthly active users, the total cost of Workplace will increase. To minimise the increase, system admins can deactivate inactive users in the Admin Panel at any time.

Can I cancel my Workplace plan?

Workplace has a subscription-based model and you can cancel your account at any time. Visit the Help Centre to learn how to delete your Workplace from the Admin Panel.

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