How to encourage team collaboration on Workplace

Looking for a way to boost your Workplace adoption? Help your people managers migrate their teams into Workplace. Below are three tips to help get them excited about Workplace.

WORKPLACE ADMIN GUIDE | 10-MINUTE READ
employee engagement - Workplace from Meta

One of the best ways to make sure that someone uses Workplace regularly is to make sure that their manager uses it regularly. That means your number one priority as a Workplace admin is to show your people managers how Workplace can make managing their teams easier.

Wondering how to do that? Don't worry – we've got your back.

Here are three tips to help you as an admin get your people managers and their teams using Workplace

Learn from your own team first

Learn from your own team first

If you want to convince managers to move their team communication into Workplace, you'll need some experience with it yourself. Make sure that your team is a shining example of how to work together in Workplace so that you not only have Workplace credibility but also real-world tips to share on how teams can collaborate in Workplace based on your own personal experience.

Start with arranging for you and your team to attend the Managing your team with Workplace from Meta class to make sure that everyone has those basic best practices.

Then, interview people on your team about their collaboration pain points (in and out of Workplace), who they work with and how, what they like most about Workplace and what they like least. Practise honing your questions and then making recommendations based on the answers (because you'll be doing a lot of that later).

Create a Workplace tips and tricks group to crowdsource great ideas that you can share with managers:

  • Make it a default group if you can
  • Once a week, ask the group to post their best tips and tricks around different parts of Workplace (focus on team collaboration at first)
  • Choose one or two "winners" each week and give them a big thanks. Tag their managers too
  • Share Workplace training from the Academy and Customer Resource Centre
Start working with a few (strategically chosen) managers

Start working with a few (strategically chosen) managers

The managers you work with are going to need individual attention to help them figure out how to move their team's work into Workplace. As you can't be everywhere at once, the trick is prioritising teams big enough to make a difference and familiar enough with Workplace to get you some early wins:

What you're looking for:

Teams with a high number of activated users who have relatively high monthly use and low weekly use. That usually means that the people on the team are familiar with Workplace but don't see it as a place to do their day-to-day (team) work.

You could also ask for volunteers from your new Workplace tips and tricks group instead.

Use Insights to prioritise teams:

  • If you're in a smaller organisation, start with your biggest teams first so that you get bigger results faster
  • If you're unsure where to start, use the Insights section of the Admin Panel to help you find teams to work with
  • Make sure that you fill in the manager profile field for your users
  • Then use the People tab of Insights to break your usage stats down by manager
Be ready to answer "What's in it for me?"

Be ready to answer "What's in it for me?"

If a manager hasn't moved their team into Workplace at this point, it means that they can't see the benefit for them and their team. Your job is to run the teams you choose through the same process you practised with your own team earlier until you can answer the "What's in it for me?" question to their satisfaction.

Insider advice:

Every team has different needs, and it's your job to help uncover them. But there are a few classic pain points you should be on the lookout for and some simple ways that Workplace can address them.

Virtual teams feeling disconnected
  • Team chat for those instant sharing moments. Even a lighthearted GIF showing how your day is going helps ease that feeling of being disconnected
  • Team group where each team member can share regular weekly updates. A simple top-of-mind post works here, highlighting progress from last week, priorities this week and any problems that you may need help with
Deskless teams with shift work

Chat, go live or post to everyone at once, not just the people working a shift while you're around

High team turnover
  • Introduce new people to the team and keep them connected from day one
  • Celebrate regular wins with the whole team at once to keep them motivated
Resources are hard to find or make
Not enough team visibility
  • Share information on big team wins in front of important people outside the team. (Tag those people)

Once you get these teams working in Workplace, they'll become your success stories to share. Get your success story managers to give intros during company all hands, write posts in your company-wide groups (to get people onto Workplace, this can be sent via email too) and speak at other team meetings to help you evangelise Workplace to other teams.

Take advantage of your resources

Take advantage of your resources

Over the coming weeks we'll be sharing tips for managers in your organisation that will cover topics intended to help make your managers better at their jobs and also better at using Workplace. You can find all these resources in our People Manager Resource Hub.

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