The Workplace user guide in Knowledge Library

Share Workplace knowledge with everyone directly from your Knowledge Library.

employee engagement - Workplace from Meta

This feature is currently under maintenance and will be available to Workplace customers soon.

We're excited to announce a new way to share Workplace education with your organisation. Admins with access to Knowledge Library can now see a new section in their Knowledge Library called Workplace user guide. This guide includes multiple subcategories, including:

  • Workplace groups: How and why to create them, and how to use them effectively.
  • Chat: When to use chat vs posts, group chats, voice and video calling and more.
  • Managing notifications: How to turn down the noise while staying on top of all of the important stuff.
  • Post types: What you should be posting about and how to pick the right post type for your message.
  • Live video: What you can use it for and how to go live.
  • Tips and tricks: Lesser known Workplace features such as post and message reminders, pinned chat conversations, Do Not Disturb and more.

We know that some organisations use Workplace differently, so we've made the guide completely editable. Admins can change or remove text and even delete some subcategories entirely.

How it works

How it works

The Workplace user guide is only visible to admins. Admins can save it as a draft, make changes and publish it to specific people, groups or the whole organisation.

To make changes to the user guide:

  1. Go to Knowledge Library
  2. Select Workplace user guide
  3. Click on Save as a draft.
  4. Then click Edit.

The category will move to a draft in your own Knowledge Library. You can now customise it to make it your own by adding or removing text, images, links and more.

Deleting a subcategory

Some subcategories may not be relevant to your organisation. Deleting a subcategory is simple.

To delete a subcategory:

  1. Click on the subcategory that you want to delete.
  2. Click in the top right and select Delete.
Publishing the Workplace user guide

When you're ready to share the Workplace user guide with your organisation, you can follow these steps.

To publish the category

  1. On the category page, click Edit.
  2. Under Can view, add people to view the category and subcategory pages by individual name, profile field or group membership. You can also add the whole organisation.
Translating the Workplace user guide

The guide is available in English, Spanish, Portuguese, French and Japanese. If you don't see it in your language, you can translate it automatically.

To automatically translate the guide

  1. Go to the category and click Edit.
  2. Click in the top right and select Attach a translation.
  3. Search for your language and select from the drop-down menu.
  4. Workplace will automatically translate the page. Click Continue.
  5. Review the translation and make changes as needed.

You will need to follow these steps for each of the individual subcategories.

Why it's important

Why it's important

Workplace is easy to use, but that doesn’t mean that everyone's using it to its full potential. Sharing the Workplace user guide with people in your organisation can help new joiners learn how to use Workplace faster, and it can help existing users get more value out of Workplace.

Publishing the user guide is a big step, but making sure that employees know it exists is just as important. Here are a few ways to get the word out:

  • Send a notification by toggling on this option when inviting people to view the category
  • Share the category to a group
  • Add the category to a collection, including guides to your other work tools, and pin that collection to the top of a group
  • Add the user guide to the priority categories on your Knowledge Library Home

For more tips on how to socialise your Knowledge Library content, visit the Workplace Academy.

Other helpful resources

Other helpful resources

For more information on Knowledge Library, take a look at some of these resources

  • Knowledge Library admin basics: Interactive demos to help you understand how to create content and manage your Knowledge Library. If you're new to Knowledge Library, we highly recommend taking this course.
  • Category editor basics: Share this with anyone on your team who is contributing content to your Knowledge Library. They will learn how to manage subcategories, create engaging content, publish to the right people and more.
  • Building your Knowledge Library team: Learn how you can grow your Knowledge Library by building a team of contributors with limited access.
  • What the Knowledge Library APIs can do: learn how Knowledge Library APIs can help you sync and migrate resources across tools.
  • Making the most of your Knowledge Library: Learn how to share Knowledge Library content across Workplace and across tools, so people can easily find the information they're looking for.
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