I can't view or play videos on Workplace

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If you're having trouble playing videos on Workplace, here are some things you can try.

Restart your browser

  • Close your internet browser and restart your computer.

Check your internet connection

  • If your internet connection is slow, try restarting your router or modem (internet connection device).
  • If you’re using Wi-Fi, try reconnecting to your network or connecting to a different network.

Update your browser

  • Update to the most recent version of your web browser (example: Chrome, Firefox, Safari, Edge, Internet Explorer).
  • If you are on a computer running Windows 7, Windows Vista, Windows XP or an earlier version of Windows, the issue you're experiencing may be fixed by using a different browser.

Let us know if you're still having issues playing video

  • If you're still experiencing a problem after trying these suggestions, learn how to report a problem.

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