Tan Tock Seng Hospital
Making collaboration a habit in healthcare
Tan Tock Seng Hospital (TTSH) was founded in 1844. With 8,000 staff, 45 health departments and 16 specialist centres, today it's one of Singapore's largest multi-disciplinary hospitals.
With staff spread out across multiple buildings and within the community, and its internal communication system comprising emails, shared folders, intranet and meetings, TTSH knew it needed a mobile-first solution to connect its evolving workforce. In 2016, TTSH embraced Workplace by Facebook, becoming the first hospital in the world to do so.
How Workplace helped
Powering everyday tasks
Nursing course communications have also been moved entirely onto Workplace. Nurses and administrators can now stay connected after completing a course and consult their clinical instructors as they put their new skills to use.
Ongoing learning and improvement
In 2017, a campaign was created on Workplace called Challenge-A-Rule, which invited improvement suggestions from staff of all departments and levels of seniority. A total of 15 hospital rules and processes were challenged, from patient care to HR policies.
Automating the future
The Directory bot allows people to search for clinic hotlines on the go, and the Translation bot provides department names and designations in all four of Singapore's national languages. The Short Form bot allows staff to check the meaning of acronyms and abbreviations through Work Chat, or in a post or comment. The Pharmacy Drug Search bot will act as a virtual library of drug names, manufacturer information and images of packaging and medication. All of these bots are helping TTSH better fulfil its mission to serve, care and heal.
"Nurses are the largest part of our workforce at Tan Tock Seng Hospital. With nurses working different shifts and on sites, Workplace helps us to nurture a connected community while the hospital becomes larger and increasingly complex."
Yong Keng Kwang
Chief Nurse at Tan Tock Seng Hospital