Breaking the language barrier for a stronger culture
MercadoLibre (MELI) is the largest e-commerce ecosystem in Latin America, with 138 million users and over USD 7.2 bn in gross merchandise volume. Workplace is used by all 3,700 employees across 13 countries.
High-traffic, untargeted email groups made communication across countries and departments distracting and unproductive.
Business units were unaware of initiatives in other countries until well after launch. The company has grown quickly and was eager to hold onto its culture and connect Spanish and Portuguese-speaking employees.
How Workplace helped
MELI employees immediately took to Workplace. By using groups for each business, they find it easier to share updates with the right audience, reducing unnecessary or irrelevant emails.
Breaking language barriers
Workplace's auto-translate feature allowed Spanish-speaking and Portuguese-speaking employees to share updates across language barriers.
Collaboration and business growth
Several business units grew significantly, simply because people found it easier to meet deadlines and get work done.
"Workplace has helped our business to grow and improved efficiency by reducing unnecessary emails. It helps our employees communicate across countries and has brought us closer together."
Sebastián Fernández Silva
VP Human Resources