Memorial Health System
Streamlined communications help Memorial Health System improve efficiency and the bottom line
Based in Illinois, Memorial Health System is a non-profit health system with inpatient and outpatient services. Employee and patient experience come first at Memorial Health System, and the organisation has earned some of the highest satisfaction ratings amongst patients and staff in the nation.
However, traditional tools and processes were creating roadblocks. Memorial Health System turned to Workplace in June 2018 to combat email fatigue, redundant internal communications and a disconnected workforce. Today, over 96% of the organisation's 7,000-strong workforce has joined the team on Workplace.
USD 340,000in annual savings by migrating bi-annual in-person employee meetings to weekly strategic updates told through posts, photos, videos and infographics
100%attendance at Marketing Communications team meetings
69%in cost savings by migrating the MHS printed newsletter to a dual print and digital newsletter solution
How Workplace helped
USD 340,000 annual savings by hosting CONNECT sessions
Twice a year, Memorial Health System used to host a series of CONNECT sessions to give all staff the latest industry updates. The content of these sessions is now shared via Workplace through rich media posts in company-wide groups and has saved the company USD 340,000 in annual event production costs.
High praise from surveyors on 2018 Joint Commission Survey
The Joint Commission Survey is the largest independent accreditation in US healthcare. The survey is run every three years, and involves an internal audit of every department of a healthcare provider to ensure that it meets the highest standards of patient care. MHS created a group to manage the 2018 Joint Commission Survey, where stakeholders from every department were able to provide rapid response to surveyor enquiries, upload policy documents and share information for the survey. The surveyors commended the efficiency that Workplace provided the Survey Command Centre.
Gaining an hour each week by hosting team meetings on Workplace
Memorial Health System's Marketing and Communications team has a huddle twice a week. These team huddles used to happen face to face, which meant that people who were out of the office missed the meeting and fell behind. The team decided to move one of the weekly huddles to a Workplace group. This now ensures 100 percent attendance, allows people to get feedback faster and gives everyone an hour of their time back each week.
For one employee in the team, being able to join the bi-weekly meetings on Workplace meant being able to keep her job when she moved state.
Transforming traditional communication for frontline workers
Printed newsletters were the main source of communication for two of the major Memorial Health System hospitals. However, the internal communications team is now transitioning to a dual print and digital solution using Workplace. This has helped extend reach to their frontline workers and has offered the health network over 69% in cost savings.
Workplace keeps MHS connected to the great outdoors
For the Groundskeeping team, Workplace is the main tool for team collaboration. The team manager delegates all work by tagging people in a post each morning. As his team completes their tasks throughout the day, they post photos of the work they've done in the group. The Groundskeeping Manager can then provide immediate approval or feedback without having to visit the site in person.
"As a leader, the benefits of having your team connect in a cohesive way will increase overall productivity and employee satisfaction. What management doesn't want that for their team? From a business perspective, that kind of activity has a very positive impact on the bottom line.'
Director, Communications & Marketing