Smarter workflows help AirAsia to go places
The AirAsia Group services an extensive network across Asia and Australia, and comprises 9 airline affiliates. It has 22,000 employees (the "AirAsia Allstars") from 16 different nationalities. It has operations in 5 countries and operates 1,300 flights every day.
As an organisation that is moving fast and growing even faster, it was looking for a platform that would help join people together and make the workflow more effective than ever before. Using Workplace, AirAsia is now able to connect people to familiar tools that enable better sharing of ideas and new ways of working together.
The impact of Workplace at AirAsia is best summed up by a recent note from its founder, Tony Fernandes:
How Workplace helped
Helping people overcome language barriers
Using auto-translation in Workplace Groups enables everyone to be part of the conversation. Translation at the click of a button is making it easy for AirAsia employees to understand exactly what's happening across the organisation. It's also empowering people to break down silos, share ideas and collaborate wherever they are. 22,000 AirAsia Allstars are now spending more time delivering even better results for customers
Joining disparate workers together across airports (and continents)
The deployment of Workplace has been "revolutionary" for AirAsia's pilots. They use Groups to get accurate information about changes to flights. This enables pilots to react more quickly, helps operations teams to solve problems in real time and is more efficient than using email distribution lists.
Communicating critical industry information to everyone
The solution was to make the AirAsia Foundation a "personality" on Workplace with its own profile. Everyone in the organisation now follows the Foundation, which ensures that nobody misses important updates, while people can easily access vital information on their phones
"Workplace is changing the way we work and helping us connect people better."
Head of Culture and Internal Communications