Save the Children: Knowledge shared, lives saved

Using Workplace to share crucial knowledge and connect 25,000 employees around the world.

BUSINESS COMMUNICATION | 10-MINUTE READ
save the children workplace - Workplace from Meta

Using Workplace to share crucial knowledge and connect 25,000 employees around the world.

Save the Children launched Workplace by Facebook to its entire organisation to spread ideas and connect everyone back to a central mission. Connecting all 25,000 employees builds productivity and team culture. Even the most remote coworkers can share knowledge and share a little of themselves.

Saving lives by sharing ideas

Saving lives by sharing ideas

Save the Children changes the lives of over 185 million children in 120 countries every year. The charity focuses on health, education and protection from harm, such as national emergencies, natural disasters or war. Sharing ideas and finding new ways to reach children is critical.

A way to connect 25,000 employees

A way to connect 25,000 employees

There was a huge opportunity to share the real work happening to save lives, but with 25,000 employees across different countries and languages, communication was challenging. And their previous tools made it impossible to reach all employees instantly.

Kyle Degraw, Humanitarian Communications Manager at Save the Children was spending one day each week pulling together a list of resources to send out to around 500 people. After the launch of Workplace, he decided to stop sending the Friday email and created a group called "Humanitarian Comms Resources".

Within one week, this group had twice the amount of people than were previously on the list for the Friday email. He quickly realised that for five years he had restricted this knowledge to 500 people. Those who did not know how to "get on the list" had no way of getting information. This group now has 1,200 members and Kyle has gained back one extra day a week to focus on his work, not having to pull the email together. He can also let members share resources between themselves.

Work made real

Work made real

For Kyle: "Using a platform such as Workplace has enabled me to connect with coworkers around the world in the most efficient way possible." Ideas and best practices are now shared using video. Remote employees use Work Chat on their phones to discuss issues.

Workplace has helped important initiatives to launch quickly, such as the programme to promote hand-washing to combat life-threatening diarrhoea. Kyle continues:

"Last year, Hurricane Matthew struck Haiti. Save the Children had a response team on the ground as soon as possible. In leading that team, I used Workplace to collaborate quickly and transparently. As a result, I spent less time checking emails and more time helping children."

Connecting people to the mission

Connecting people to the mission

Save the Children is transforming its culture. Employees become people. Everyone has a real identity, not just a job role. Carolyn Miles, CEO and President of Save the Children commented: "Workplace gives people an opportunity not only to share knowledge, but to share who they are." By humanising the workplace, everyone can feel closer to each other and to the mission.

Enabling non-profit organisations to use Workplace for free

At Facebook, we believe that every non-governmental organisation (NGO) should be able to focus their resources and time not on infrastructure or software, but on their core mission. That's why we made Workplace completely free for NGOs.

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