New ways to connect and empower people on Workplace

From frontline access to video and analytics, we're announcing 11 new tools to bring the power of community to work.


Today, we're announcing new ways to connect and empower people on Workplace, as well as new tools to help you measure the impact.

New features for frontline workers

Some of the latest Workplace features

Connecting the frontline

Connecting the frontline

Eighty per cent of the global workforce doesn't sit behind a desk. And yet 54% of these frontline employees feel like they don't have a voice in their business. Workplace continues to be the leader in building features for frontline employees via solutions that encourage teamwork, collaboration and recognition; including:

  • Access codes – a new way to connect frontline employees using a unique code instead of email
  • Access controls – a customisable pop-up to make sure that hourly employees aren't logging in to Workplace outside of their shift
  • Learning – Workplace admins can now create, label and curate learning content, including best practices and useful posts for employee onboarding or learning and development opportunities
  • Surveys – Send brief surveys to your organisation via Workplace Chat. Select your audience, time frame and type of survey
  • Goals – a new unit within Workplace groups that allows admins to set targets for their teams, while each member can share their progress
Untangle work with Workplace

From informing everyone about the return to the office to adopting a hybrid way of working, Workplace makes work more simple.

Empowering people with new video tools

Empowering people with new video tools

When people are connected across a business, it's easier to empower them with the information they need to understand their role and get the job done. One of the most effective ways to do this is through video.

Today, we're announcing new capabilities for video on Workplace.

  • Workplace on Portal – Workplace users will be able to make video calls through Portal from Facebook. Portal's AI-powered Smart Camera pans and zooms to stay with the action, so you can move and talk freely, while always staying in frame. Smart Sound enhances the voice of whoever is speaking, while minimising unwanted background noise. Workplace on Portal is coming soon to Portal, Portal Mini and Portal+
  • Automatic video captioning – this new feature uses machine learning and artificial intelligence to automatically add captions to videos posted to Workplace. This will help hearing-impaired or frontline workers who may not have sound turned on while watching in the app
  • Faster video – Enterprise Live is a new peer-to-peer broadcasting video solution that makes it possible to deliver high-quality live and on-demand video with significant bandwidth savings in an organisation's network
Workplace and Portal Mini

Using Workplace on Portal Mini

Changing culture through belonging and well-being

Changing culture through belonging and well-being

Workplace is also adding new features that will allow companies to foster relationships, celebrate successes and share resources more easily than ever.

  • Thanks – colleagues can now recognise each other's contributions and notify the recipient's manager about great teamwork with a new native experience in Workplace
  • Badges – Workplace profiles will now show visual identifiers based on useful employee information and achievements. Badges can be awarded by a Workplace admin or automatically granted once an employee meets certain criteria, such as employment anniversaries or sales goals
Measuring the impact

Measuring the impact

How do we measure the relationship between a connected culture and company performance? It starts with the right data. Workplace already allows admins to track adoption and retention, but we want it to do more.

  • Insights – we’re introducing new filters and metrics to Workplace insights, including consumption metrics and comment sentiment analysis, so you can assess how key messages are resonating with your people
New features for frontline workers

Learn how key message are resonating with Workplace insights

"Over the past year, we've been working on ways to serve people across the enterprise, including frontline workers, which make up 80 per cent of the world's workforce", said Karandeep Anand, Vice President and Head of Workplace.

"The features we're announcing today build on this momentum, and we're making it easier for these employees to do great work by helping them to connect to their organisations through mobile in a secure way. We're also excited to offer rich video features that enable all employees to be more connected and collaborative."

Join our new features webinar

Join our new features webinar

Explore the new features that we announced today at Flow 2019. Join one of our interactive webinars and learn more about how each feature works, when you'll be able to access and how you can deploy them all in creative ways.

Our Product team will be on the line to answer questions and we'll use your feedback to influence improvements we make to these new functions in the future.

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